We want every Niidl&treds experience to be exceptional. If you have an issue with an item purchased from us, please contact our team as soon as possible.
Eligible items may be exchanged within 4–7 days of purchase or delivery, in accordance with our exchange policy. Items must be returned in their original condition and may be subject to inspection before an exchange is approved.
Bespoke, customised, altered, or made-to-measure items may not be eligible for exchange or return, unless the item is faulty or we have agreed otherwise.
If you receive an item that is faulty or has an issue relating to our workmanship, please contact us promptly with details of the issue and, where appropriate, photographs. Once reviewed, we will advise you on the next steps, which may include repair, alteration, replacement, or another appropriate resolution.
Where a refund is approved, refunds are generally processed within 5–10 working days. The time it takes for the funds to appear in your account may also depend on your bank or payment provider.
